WhoPaws Marketplace
Returns and refunds
These terms apply to product purchases from WhoPaws Marketplace and do not limit your statutory rights.
14 days to change your mind
Notify us of withdrawal without giving a reason within 14 calendar days after delivery. For separately delivered items in one order, the period starts on delivery of the last item. Send the goods back within a further 14 calendar days after notification.
How to request a return
Open your order in your account and request a return, or email fabian@whopaws.com with your order number, items and delivery date. Withdrawal does not require authorization. We will provide the return address for your order and shipping instructions. Do not send goods to the registered office without instructions. Keep proof of dispatch.
Condition and exceptions
You may inspect goods as you would in a shop. Use original packaging if available and protect the shipment; original packaging is not an absolute condition for exercising your rights. You may be liable for loss of value from handling beyond what is necessary to establish the goods’ characteristics. Where legally applicable, withdrawal excludes personalized goods, rapidly perishable goods and sealed goods unsuitable for return for health or hygiene reasons once unsealed. These exceptions do not remove rights for defective or nonconforming goods.
Return costs
For a change of mind, you pay the direct return shipping cost. There is no penalty or restocking fee. WhoPaws covers necessary return costs for defective, damaged or incorrectly supplied goods. Return costs for goods not normally returnable by post will be disclosed before purchase.
Refunds
For withdrawal, we refund the relevant amounts, including standard delivery for withdrawal of the entire purchase, but not an additional premium delivery charge you chose. Refunds use the original payment method unless expressly agreed otherwise at no cost, within 14 calendar days after withdrawal notification. We may withhold reimbursement until receipt of the goods or evidence of dispatch, whichever is earlier, unless we offered collection.
Exchanges and problems
We do not offer direct preference exchanges: return the item and place a new order. Contact WhoPaws for defects, damage or supply errors. Applicable repair, replacement, price reduction or refund rights remain available under law.
Your seller
Whopaws LLC, 312 W 2nd St, Casper, WY 82601, USA. Contact: fabian@whopaws.com. This registered office is not an automatic return address. Applicable mandatory consumer rights prevail.